FAQs
Is my data private?
Is my data private?
Yes, all data is encrypted in transit and at rest.
No user data is retained on our servers while using the API.
We only store metadata about your requests and usage that is necessary
for purposes like billing and improving our service.
Where are your data centers located?
Where are your data centers located?
We use US based regions via cloud providers.We utilize cloud provider regions
based in the United States to host our services, ensuring optimal performance, reliability, and compliance.
Can we have our own private environment?
Can we have our own private environment?
Yes, we can work with you to set up a private C1 environment.
Can I bring my own LLM key?
Can I bring my own LLM key?
No, we do not support bringing your own LLM keys however we can work with you to set up a private C1 environment.
I found a security issue, how do I report it?
I found a security issue, how do I report it?
Please reach out to us at security@thesys.dev.
Are you compliant with any standards?
Are you compliant with any standards?
Yes, we are SOC 2, ISO 27001, and GDPR compliant. For more information, please visit our trust center at trust.thesys.dev.